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All sales are FINAL. Returns are not accepted.
Additional non-returnable items:
* Gift cards
* Downloadable software products
If your item has arrived broken or damaged you have 15 days to contact us at firstname.lastname@example.org to request a refund or exchange. If 15 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must provide photographic images of the broken or damaged items along with the condition of the shipping material for your request to be considered.
Each refund and/or exchange is determined on a case-by-case basis.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return/exchange request is received, we will review and send you an email to notify you of the approval or rejection of your refund/exchange request.
If you are approved for a refund/exchange, send the damaged and/or broken items to 4803 E Kentucky Ave #418, Denver, CO, 80246, United States. Once we have received the damaged/broken items your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 15 business days.
Late or missing refunds:
If you haven’t received a refund due to you, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive a gift credit for the value of the broken or damaged item, once the item is received.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, the original purchaser must request a refund or exchange.
We are not responsible for any lost or stolen items after the items have been shipped and a tracking number provided.
We are not responsible for delays in delivery after the item has been shipped and a tracking number provided.
To return your product, mail to: Harvest Moon Botanics, 4803 E Kentucky Ave #418, Denver, CO, 80246, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly suggest utilizing a trackable shipping service or purchasing shipping insurance when returning damaged/broken products. We do not guarantee that we will receive your returned item.